Shipping policy
Thank you for shopping with Tough Talks wit’ Deej Merch. Please review our shipping policy below to better understand production timelines, delivery estimates, tracking updates, and what to do if an issue occurs with your order.
Order Processing & Production Time
All Tough Talks wit’ Deej Merch orders are processed based on the type of item purchased.
For print-on-demand items, production typically takes 1–6 business days, depending on the quantity of items in the order.
For standard apparel items such as T-shirts, sweatshirts, shirts, or other single-color items with simple designs, production may take up to 7 business days for sampling and 7–15 business days for bulk production.
For more detailed or complex items such as coats, suits, knitwear, dresses, jeans, bottoms, or specialty garments, production may take up to 7 business days for sampling and approximately 15 business days for bulk production due to the advanced techniques required.
Please note that production and shipping timelines are estimates and may be affected by factors outside of our control, including carrier delays, customs processing, holidays, weather, or other unforeseen circumstances.
Shipping Methods
To help ensure that your package arrives safely and in a timely manner, orders are typically shipped using reliable shipping methods, including air freight when necessary.
Shipping methods may vary depending on the order size, destination, and carrier availability. If special shipping arrangements are needed, please contact us before placing your order so we can determine the best available option.
Domestic & International Shipping
Tough Talks wit’ Deej Merch may offer both domestic and international shipping where available.
International shipping availability may vary depending on the destination country or region. Some locations may have restrictions, delays, or limitations on international deliveries. Customers are responsible for ensuring that shipping is available to their destination before placing an order.
International Delivery Time
International shipping and delivery typically takes 5–15 business days after the order has been produced and shipped.
This estimate does not include weekends, local holidays, customs delays, or delays caused by incorrect shipping information. Delivery times may vary depending on the destination country, customs clearance, and carrier operations.
Tracking Your Order
Once your order has been shipped, tracking information will be provided so you can monitor your package’s delivery progress.
Customers are encouraged to download the Shop app, powered by Shopify, for the fastest and most accurate tracking updates.
Delivery Issues
If you have not received your package after the estimated delivery window, please review your tracking information first. Delivery delays or failed delivery attempts may occur for several reasons, including:
- Incorrect or incomplete shipping address
- Invalid or incorrect contact information
- Missed delivery attempts from the courier
- Customs delays or clearance issues
- Carrier delays, flight cancellations, or service interruptions
- Local holidays, strikes, weather events, or emergency restrictions
If your delivery fails due to incorrect address or contact information, please contact us as soon as possible with the correct details so we can assist with the next available steps.
Lost or Damaged Packages
If your package arrives damaged, please contact us within 7 days of receiving your order. Be sure to include your order number, a description of the issue, and clear photos of the damaged package or item.
If a shipping carrier loses track of your package, we will review the situation and work to arrange a resolution as soon as possible, which may include reshipment when applicable.
Customer Responsibility
Please make sure that all shipping information is accurate before submitting your order. Tough Talks wit’ Deej Merch is not responsible for delays or delivery issues caused by incorrect addresses, invalid phone numbers, missed delivery attempts, or restrictions in the destination country.
Contact Us
For questions about your order, shipping status, or delivery concerns, please contact our support team through the customer service contact information listed on our website.
Thank you for supporting Tough Talks wit’ Deej Merch.