Terms of Service

Effective Date: March 08, 2026
Last Updated: July 07, 2026

Welcome to Tough Talks wit’ Deej, TTD, and/or Shop Tough Talks Merch. These Terms of Service (“Terms”) govern your access to and use of our website, online store, digital content, merchandise, services, and any related features, pages, products, or communications offered by Tough Talks wit' Deej (“TTD,” “we,” “us,” or “our”).

By visiting our website, purchasing from our store, creating an account, interacting with our content, subscribing to updates, or using any part of our services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our website or purchase our products.

1. About Tough Talks Merch

Tough Talks Merch is a media, lifestyle, and merchandise brand connected to Tough Talks wit’ Deej. Our website may include branded apparel, accessories, digital content, podcast-related materials, editorial releases, promotional content, and other products or services connected to the TTD brand.

Unless clearly stated otherwise, TTD is not affiliated with, endorsed by, sponsored by, or officially connected to any sports league, team, school, athlete, celebrity, entertainment company, public figure, or third-party brand referenced in commentary, creative content, or promotional materials.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the website with the permission and supervision of a parent or legal guardian.

You agree not to use this website for any unlawful purpose or in any way that violates these Terms.

3. Changes to These Terms

We may update, revise, or replace these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted means you accept the revised Terms.

We encourage you to review these Terms regularly before making purchases or using our services.

4. Website Use

You agree to use our website only for lawful, personal, and non-commercial purposes unless we give you written permission otherwise.

You agree not to:

• Use the website for fraudulent, abusive, or illegal activity.

• Attempt to interfere with the security or functionality of the website.

• Copy, reproduce, resell, or exploit any portion of the website without permission.

• Upload or transmit viruses, malware, spam, or harmful code.

• Use automated tools, bots, scrapers, or data-mining systems without authorization.

• Misrepresent your identity, billing information, shipping information, or affiliation with any person or organization.

• Use our brand, logos, designs, content, or products in a way that could confuse customers or damage our reputation.

We reserve the right to restrict, suspend, or terminate access to the website for users who violate these Terms.

5. Product Information

We make reasonable efforts to display product descriptions, images, colors, sizing, materials, and pricing as accurately as possible. However, we do not guarantee that product images, colors, or details will appear exactly the same on every device or screen.

Product availability may change at any time without notice. We reserve the right to limit product quantities, discontinue products, update designs, modify prices, or correct errors at any time.

Some products may be made-to-order, produced through third-party fulfillment partners, or manufactured after a customer places an order. Production and shipping timelines may vary depending on item type, order volume, supplier availability, and other fulfillment factors.

6. Orders and Payment

When you place an order through our website, you agree that all information you provide is accurate, current, and complete. This includes your name, billing address, shipping address, email address, payment details, and any other information required to complete your purchase.

All orders are subject to acceptance and availability. Receiving an order confirmation does not guarantee final acceptance of your order. We reserve the right to cancel, refuse, or limit any order for any reason, including suspected fraud, payment issues, pricing errors, inventory issues, or violation of these Terms.

Payment must be completed at checkout through the payment methods available on our website. We may use third-party payment processors to securely process payments. We do not control those third-party processors and are not responsible for their independent terms, policies, or service interruptions.

You are responsible for any applicable taxes, duties, customs fees, or other charges related to your order.

7. Pricing and Errors

We reserve the right to update prices, promotions, discounts, and product availability at any time without notice.

If we discover a pricing error, product description error, promotion error, or other mistake after your order is placed, we may cancel or adjust the order. If your payment has already been processed and the order is canceled, we will issue a refund for the amount paid.

8. Discount Codes and Promotions

Discount codes, sales, promotional offers, giveaways, and limited-time deals may be subject to additional terms and conditions.

Unless otherwise stated:

• Discount codes cannot be combined.

• Discount codes may expire at any time.

• Promotions have no cash value.

• Promotions may be limited to specific products, collections, or order amounts.

• We reserve the right to cancel, modify, or refuse promotions if misuse, fraud, or technical error is suspected.

9. Shipping and Delivery

Shipping times, processing times, and delivery estimates are not guaranteed unless explicitly stated. Delivery times may vary due to production, carrier delays, weather, holidays, incorrect shipping information, customs processing, or other events outside of our control.

Once an order has been transferred to a shipping carrier, the carrier is generally responsible for delivery. TTD is not responsible for delays caused by shipping carriers, incorrect addresses provided by customers, missed delivery attempts, or packages marked as delivered by the carrier.

Customers are responsible for entering a complete and accurate shipping address at checkout. If an order is returned, delayed, or lost due to an incorrect or incomplete address, additional shipping charges may apply.

For more information, please review our Shipping Policy, which is incorporated into these Terms by reference.

10. Returns, Refunds, and Exchanges

Returns, refunds, cancellations, and exchanges are governed by our Refund Policy, which is incorporated into these Terms by reference.

Because some TTD products may be made-to-order or custom produced, all sales may be final unless the item arrives damaged, defective, incorrect, or otherwise qualifies under our Refund Policy.

Customers must contact us within the timeframe stated in our Refund Policy and provide any required documentation, such as order number, photos, or a description of the issue.

TTD reserves the right to deny refund or replacement requests that do not meet the requirements of our Refund Policy.

11. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us at merch@shoptoughtalks.com within 7 days of delivery.

Your message should include:

• Your full name.

• Your order number.

• A description of the issue.

• Clear photos of the product, packaging, and any visible damage or defect.

If your claim is approved, we may offer a replacement, store credit, refund, or another resolution at our discretion, depending on the situation and product availability.

12. Customer Responsibilities

By purchasing from our website, you agree to:

• Review product details before placing an order.

• Choose the correct size, color, quantity, and product variation.

• Provide accurate billing and shipping information.

• Monitor your email for order updates.

• Contact us promptly if there is an issue with your order.

• Follow all posted policies related to shipping, returns, refunds, and exchanges.

TTD is not responsible for customer errors made during checkout, including incorrect product selections, incorrect sizes, misspelled names, wrong addresses, or failure to read product descriptions before purchase.

13. Intellectual Property

All content on the website, including but not limited to logos, graphics, product designs, images, videos, text, slogans, layouts, brand names, artwork, digital assets, and other materials, is owned by TTD, licensed to TTD, or used with permission.

This content is protected by copyright, trademark, trade dress, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, display, sell, resell, create derivative works from, or use any TTD content without our prior written permission.

This includes, but is not limited to:

• The Tough Talks wit' Deej names and acronyms.

• The Tough Talks wit’ Deej name.

• TTD logos.

• Product graphics and apparel designs.

• Website images and visual assets.

• Promotional campaigns.

• Written content, descriptions, and brand language.

• Podcast, video, or media-related materials.

Unauthorized use of our intellectual property may result in legal action.

14. User-Generated Content

If you tag TTD, submit a review, comment on our content, send us photos, share testimonials, or otherwise provide content to us, you grant TTD a non-exclusive, worldwide, royalty-free license to use, repost, display, edit, reproduce, and distribute that content for marketing, promotional, social media, website, and brand-related purposes.

You represent that any content you submit or tag us in:

• Belongs to you or you have permission to share it.

• Does not violate anyone else’s rights.

• Does not contain unlawful, harmful, defamatory, obscene, abusive, or misleading material.

We are not obligated to use, publish, or respond to user-generated content. We reserve the right to remove or reject any content at our discretion.

15. Reviews, Comments, and Public Interactions

Customers and visitors may be able to leave reviews, comments, messages, or other public interactions through our website or social media channels.

You agree not to post content that is:

• False, misleading, or fraudulent.

• Harassing, hateful, threatening, or abusive.

• Obscene, offensive, or inappropriate.

• Invasive of another person’s privacy.

• Infringing on someone else’s intellectual property.

• Spam, promotional material, or unrelated advertising.

• Intended to damage, exploit, or interfere with TTD or its community.

We reserve the right to remove, moderate, restrict, or refuse any content at our discretion.

16. Email, SMS, and Marketing Communications

By providing your email address or phone number, you may receive order updates, customer service messages, promotional emails, SMS messages, or brand updates from TTD.

You can unsubscribe from marketing emails by using the unsubscribe link included in those emails. SMS opt-out instructions may be provided within text messages where applicable.

Transactional messages related to orders, payments, shipping, account activity, or customer service may still be sent even if you unsubscribe from marketing communications.

17. Third-Party Links and Services

Our website may contain links to third-party websites, apps, platforms, payment processors, social media pages, shipping carriers, or other services that we do not own or control.

TTD is not responsible for the content, privacy practices, policies, security, accuracy, or availability of third-party websites or services. Your use of third-party services is at your own risk and may be governed by their own terms and policies.

18. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed and agree to our Privacy Policy.

19. No Guarantees

We do our best to provide a reliable website, accurate product information, quality merchandise, and professional customer service. However, we do not guarantee that:

• The website will always be available, secure, or error-free.

• Product descriptions, colors, or images will be completely accurate on every device.

• Products will always be available.

• Shipping carriers will deliver within estimated timeframes.

• Website errors, bugs, or interruptions will never occur.

The website and all products and services are provided on an “as available” and “as is” basis, unless otherwise required by law.

20. Disclaimer of Warranties

To the fullest extent permitted by law, TTD disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and availability.

Some jurisdictions do not allow certain warranty exclusions, so some of these limitations may not apply to you.

21. Limitation of Liability

To the fullest extent permitted by law, TTD, its owners, team members, partners, suppliers, service providers, affiliates, and representatives will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website, purchase of products, inability to use the website, delays, lost profits, lost data, or any other claim related to these Terms.

Our total liability for any claim related to your purchase or use of the website will not exceed the amount you paid to TTD for the specific product or service giving rise to the claim.

Some jurisdictions do not allow certain liability limitations, so some limitations may not apply to you.

22. Indemnification

You agree to defend, indemnify, and hold harmless TTD, its owners, team members, affiliates, partners, suppliers, service providers, and representatives from any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorney’s fees, arising from:

• Your use of the website.

• Your violation of these Terms.

• Your violation of any law or regulation.

• Your violation of another person’s rights.

• Your misuse of TTD products, content, branding, or services.

• Any content you submit, post, tag, or share with us.

23. Termination

We may suspend, restrict, or terminate your access to the website or services at any time, without notice, if we believe you have violated these Terms, misused our website, engaged in fraudulent activity, or acted in a way that may harm TTD, our customers, our partners, or our brand.

Sections of these Terms that should reasonably survive termination will continue to apply, including intellectual property, payment obligations, disclaimers, limitation of liability, indemnification, and governing law.

24. Governing Law

These Terms and any dispute related to them will be governed by the laws of the State of North Carolina, without regard to conflict of law principles.

By using our website, you agree that any legal action or proceeding related to these Terms, the website, or your purchase from TTD will be handled in the courts located in Mecklenburg County, unless otherwise required by applicable law.

25. Dispute Resolution

Before filing any legal claim, you agree to first contact us at merch@shoptoughtalks.com so we can attempt to resolve the issue informally.

Please include your name, order number if applicable, a clear description of the issue, and the resolution you are requesting.

We will make a reasonable effort to review and respond to customer concerns in good faith.

26. Force Majeure

TTD will not be responsible for delays, interruptions, or failures caused by events outside of our reasonable control, including but not limited to natural disasters, severe weather, carrier delays, supplier issues, production delays, labor disruptions, internet outages, technical failures, government actions, emergencies, pandemics, or other circumstances beyond our control.

27. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining sections will continue to remain valid and enforceable to the fullest extent permitted by law.

28. Entire Agreement

These Terms, along with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies posted on our website, make up the entire agreement between you and TTD regarding your use of the website and purchase of products.

These Terms replace any prior agreements, communications, or understandings related to the website or services.

29. Contact Information

If you have any questions about these Terms, your order, or our website policies, please contact us at:

TTD / Tough Talks wit’ Deej
Email: merch@shoptoughtalks.com
Website: www.shoptoughtalks.com
Phone Number: 309-621-5844
Business Name: Tough Talks wit' Deej